Refund Policy

1. Refund Eligibility

Refunds may be available under the following circumstances:

• Service cancellation before work has commenced
• Service not delivered as per agreed terms
• Duplicate payment made in error
• Technical errors resulting in incorrect charges

2. Refund Process

To request a refund:

• Contact our support team at support@indiginie.com or call +91 80915 41477
• Provide your order number and reason for refund
• Our team will review your request within 2-3 business days
• If approved, refund will be processed within 5-7 business days

3. Refund Timeline

Refunds will be credited to the original payment method within 5-7 business days after approval. The exact timeline may vary depending on your bank or payment provider.

4. Non-Refundable Services

The following services are non-refundable once work has commenced:

• Completed documentation services
• Government liaison services where applications have been submitted
• Travel bookings and reservations
• Event management services after event date

5. Partial Refunds

In cases where partial work has been completed, refunds will be calculated based on the work completed and materials used. Administrative fees may apply.